CROMA COMPLAINT
CROMA is a Tata group electronic store.It stores all kind of electronic goods.
This site is the customer complaint site of CROMA
Screen1
Croma_customer_complain(Tab:-Leads)
Instruction:-
Assumptions:-
1)The customer coming to submit his complain on this online
portal is already a registered user and
have a unique Customer_id.
Customer:-Rashmi
Admin:-Mr Prithwis Mukerjee(prithwis@yantrajaal.com.)
Authorised user_ids
1)RA2202(this is connected to mail_id
(rashmi.singh2202@yahoo.in)
Validations in the form:-
1)Customer_id should
be already present in croma’s
database(fig 1)
 |
| FIG1:-Error screen if the customer is not registered |
2))Date of service should fall in current month and after the system date(fig 2).
 |
| FIG2:-Date of service error |
3)Date of purchase should not be greater than system date(fig 3)
 |
| FIG3:-Date of Purchase error |
Sample mail which the user will receive,we have Admin of the
system also in CC
 |
| FIG4:-Mail to user from croma |
Admin_mail_id is hardcoded it is prithwis@yantrajaal.com.
Screen2:-
Admin_croma(Tab:-croma_cust2)
Assumption:-
1)Admin get the above mail and use the customer_id ,preffered_time,and
date of_service mentioned in the mail to assign a mechanic to the customer.
Steps:-
1)Go to the admin page input any of the valid customer_id
,tap and the customer_mail_id field and automatically
populates.
 |
| FIG5:Admin screen auto population functionality |
2)Now fill the the form with required fields.
3)To sign-off the job card ,and send confirmation mail to the
user admin need authorisation
Signature.
Authorisation signature:-zoho123(Its exclusively known to
the Admin,its like digital signature)
4)Now the user again get a mail confirming the Mechanic name
and code(see below mail)
 |
| FIG6:-Admin mail to user |
Note:-This is a sample mail..Actual admin is prithwis@yantrajaal.com.
