User Manual for CROMA Complaint register

                                             CROMA COMPLAINT

CROMA  is  a Tata group electronic store.It stores all kind of  electronic goods.

This site is the customer complaint site of CROMA

Screen1

Croma_customer_complain(Tab:-Leads)

Instruction:-

Assumptions:-

1)The customer coming to submit his complain on this online portal is already a registered  user and have a unique Customer_id.

Customer:-Rashmi

Admin:-Mr Prithwis Mukerjee(prithwis@yantrajaal.com.)

Authorised user_ids

1)RA2202(this is connected to mail_id (rashmi.singh2202@yahoo.in)

Validations in the form:-

1)Customer_id  should be already  present in croma’s database(fig 1)

FIG1:-Error screen if the customer is not registered

2))Date of service should fall in current month and after the system date(fig 2).

FIG2:-Date of service error

3)Date of purchase should not be greater than system date(fig 3)

FIG3:-Date of Purchase error

Sample mail which the user will receive,we have Admin of the system also in CC

FIG4:-Mail to user from croma

Admin_mail_id is hardcoded   it is prithwis@yantrajaal.com.

Screen2:-

Admin_croma(Tab:-croma_cust2)

Assumption:-

1)Admin get the above mail and use the customer_id ,preffered_time,and date of_service mentioned in the mail to assign a mechanic to the  customer.

Steps:-

1)Go to the admin page input any of the valid customer_id ,tap and the customer_mail_id field  and automatically populates.

FIG5:Admin screen auto population functionality

2)Now fill the the form with required fields.

3)To sign-off the job card ,and send confirmation mail to the user admin need authorisation

Signature.

Authorisation signature:-zoho123(Its exclusively known to the Admin,its like digital signature)

4)Now the user again get a mail confirming the Mechanic name and code(see below mail)

FIG6:-Admin mail to user

Note:-This is a sample mail..Actual admin is prithwis@yantrajaal.com.